CTI Training Services Online Service Standards

CTI offers courses that can be delivered partly or wholly online. CTI is committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas.

Student Support

CTI will provide the following support to students studying any aspect of their course online.



  • Are available for queries about learning and assessment during business hours Monday to Friday (except public holidays) by phone, email and/or online chat for the duration of the course/module.  Note; where a teacher is unavailable then please contact the RTO Manager who oversees your unit/course delivery.
  • Are available for technical queries relating to Digido access and navigation.  Where the query is more complex the Trainer will contact the Administration Team for further advice.
  • Will reply to queries within 2 business days and assessment will be marked and returned within 20 business days of submission.

Support Services

  • Our Student Services Coordinator can provide student support during business hours Monday to Friday (except public holidays) by phone on 03 9851 4428 or by emailing: studentsupport@ctitraining.com.au


Student Entry Requirements and Induction

CTI conducts a comprehensive Pre-Training Review for all prospective students to determine whether a course is suitable and appropriate for their individual needs including your level of digital literacy.

We analyse and evaluate your:

  • Employment and volunteer work experience
  • Software access and capability levels
  • Knowledge and skills achieved through previous courses undertaken and completed; and
  • Responses to other important PTR questions considering whether additional support is required. 

Student Access

Requirements for all students accessing part or all their learning online. You will access some or all your learning materials using CTI’s learning management system (LMS) Digido for online course delivery. The following information technology requirements are recommended to enable optimal access to the LMS:

  • A desktop or laptop computer (with 8GB memory and 1.8Ghz processor), however many aspects of the course can be accessed via smartphone or tablet.
  • Microsoft Office 2003 or later.
  • A reliable internet connection with the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.


Learning Materials

CTI ensures that learning materials used in online training are relevant, descriptive, user-friendly, interactive and are presented in a variety of formats, including:

  • Guided content
  • Graphics
  • Video
  • Audio
  • Interaction through discussion forums, chats, and webinars.

CTI is committed to improving the user experience and ensuring that our online content is available to the widest possible audience, including readers using assistive technology. Our online learning website aims to meet Level AA conformance of W3C Web Content Accessibility Guidelines (WCAG) 2.0.


Student Engagement

CTI provides an online learning experience that is engaging and interactive. We will monitor your participation and ensure that you continue to progress through your course. Collaborative learning opportunities will be provided so that you can interact with peers, through:

  • Discussion forums
  • Webinars
  • Online chat.


Ongoing feedback will be provided as you study, via:

  • Interaction with trainers/assessors in informal online forums
  • Response to individual queries
  • Response to assessment tasks, formative activities including quizzes you complete.

CTI wants to assure students that we do understand and care about your learning progress and engagement with your trainers and learning material.  For this reason, students who have not logged on within 5 days of the course commencement date will be contacted by trainers as a courtesy.  It is important for trainres to maintain a connection with you so they can listen to your ideas, thoughts and concerns regarding your study, assessment or other learning queries and provide you with sound advice, coaching and guidance where it is most needed.


Mode and Method of Assessment

There are a range of assessment methods that can be used for each unit of competency. Forms of assessment could include the following:

  • short answer questions
  • portfolio of evidence
  • formal report, summary report or assignment
  • case study
  • oral presentation
  • role play
  • project
  • demonstration of practical skills.

Where students are asked to demonstrate competency in practical skills then MS Teams, ZOOM, web conferencing, mobile phone recording, webinar or other video recording technology will be arranged or created.



All trainers and assessors delivering online courses at CTI have experience in online delivery through one or more of the following:

  • Professional development in online training (short courses)
  • Formal qualifications in online training
  • Participation in discussions and forums, meeting and sharing ideas for improvement.